Frequently Asked Questions

Here are some answers to frequently asked questions.  If you find anything that isn’t covered here please do not hesitate to get in touch.

Please be aware that due to Covid there are is a lot of disruption in the postal services, both domestic and international. I have had some things take a very long time, and others as normal. I have no control over this, and if it is vital that you have something quickly, please contact me so that I can arrange a guaranteed postal delivery, although this is more expensive. I really don’t want anyone to be upset by the delivery times, so please bear this in mind before ordering.

I am always happy to send things anywhere in the world, but there are differnt postage requirements depending on where you are. Feel free to contact me about anything at all – I’m always pleased to hear from people, so don’t be shy.

When it comes to packaging I try and use as much recycled material as I can. Unfortunately the safest and most environmentally friendly packaging for ceramics is still bubble wrap and polystyrene. I do buy bubble wrap, but I never buy polystyrene, but I will salvage it from builders etc and reuse it. I also recycle any other packaging materials that I can.